Frequently asked questions

How do I place an order for collection?


Place your order as normal but remember to select collection instead of delivery at the checkout. Don't forget to have your email confirmation and ID to hand on the day of collection.




When will I recieve my order?


Please allow up to 3 working days for your sweet treats to be hand baked and sent out to you. You will receive a confirmation email when your order is out for delivery and should arrive with you the next working day.




What if I am not satisfied with my order?


If you are not 100% happy with your order please contact us via email at vegandaisybakes@outlook.com and we will do our best to resolve any issues or complaints you may have.




Can my goodies be delivered/ can I collect them on a specific date?


Yes, please leave a comment in the 'note section' when checking out if you require delivery or would like to pick up your order on a specific date and we will do our best to fulfill your requirements.





Privacy Policy

This privacy policy sets out how Vegan Daisy Bakes collects and processes your personal data through your use of our website, www.vegandaisybakes.co.uk, by your use of any social media platforms run by Vegan Daisy Bakes, including any information you may provide through our site or via social media or any other platform run by Vegan Daisy Bakes, as well as information you may provide via email, letter, face to face or on the telephone.

Types of information collected

We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How we collect information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Reasons for collecting information

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

To comply with any applicable laws and regulations.

 

How we store, use and share your information

Vegan Daisy Bakes is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications, all data is stored on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by Vegan Daisy Bakes adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We do not personally keep your credit/debit card details ourselves.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Communication

We may contact you to notify you regarding your account, to resolve a dispute, to send updates about our company or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Cookies

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

Cookies are used for important reasons, which includes:

  • To provide a great experience for our visitors and customers.

  • To monitor and analyse the performance, operation and effectiveness of our service providers platform

  • To ensure our platform is secure and safe to use

  • To allow you to participate in interactive features of our Service when you choose to do so

  • To provide customer support

  • To detect, prevent and address technical issues

Duration:

  • Session (transient) cookies: These cookies are erased when site visitors close their browsers and are not used to collect information from their computers. They typically store information in the form of a session identification that does not personally identify the user.

  • Persistent (permanent or stored) cookies: These cookies are stored on a site visitor's hard drive until they expire (at a set expiration date) or until they are deleted. These cookies are used to collect identifying information about the user, such as web surfing behaviour or user preferences for a specific site.

 

  • Strictly necessary cookies: These are the cookies that let your visitors browse through your site. They are also necessary for security reasons. 

  • Functional cookies: These cookies "remember" registered visitors/customers in order to improve their user experience. 

 

Withdrawing your consent

If you do not wish for your personal data to be collected by us, please get in contact with via vegandaisybakes@outlook.com

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the site. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Contact information

If you would like to: access, correct, amend or delete any personal information we have about you, please get in contact with us at vegandaisybakes@outlook.com

SHOP:

Delivered to your door step
  • Facebook Social Icon
  • Instagram

© 2019 Vegan Daisy Bakes